Please read these terms and conditions (“Terms”) carefully, as they contain important information regarding your legal rights, remedies and obligations. The https://www.black-out.ae/ website (“Website”) is operated by Black Out Entertainment (“Black Out”, “we”, “us”, or “our”), which offer a variety of entertainment related services (“Black Out Services”, “games”, “activities”).
By accessing or using the Website, whether as a visitor (simply browsing the Website) or as a customer (upon creating an account with us and/or using Black Out Services), you agree to be bound by these Terms, which are available at Black Out Terms and Conditions. Your access and use of the Website or the Black Out Services (regardless of whether you create an account with us), constitutes your agreement to these Terms. If you disagree with any part of these Terms, then you should leave the Website immediately and you are not permitted to use any Black Out Services. If you wish to become a customer, you must read these Terms and indicate your acceptance in the registration and booking process.
1.1. Customer Accounts: In order to access some features of the Website, and in order to use the Black Out Services, you are encouraged to register as a customer by creating an account with us. You may never use another person’s account without permission. When creating your account, you must provide accurate and complete information. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. Acceptance of a customer application is at our absolute discretion (although we will exercise our discretion reasonably and in compliance with applicable laws).
1.2. Eligibility: The Black Out service is intended solely for anyone who is 18 years of age or older. By using the Black Out Services, you represent and warrant that you are 18 years or older. In order to benefit from all game services provided by us, its required to be at least 14 years old. Customers between the ages of 14 and 18 may only enter the games with an adult responsible for them. Customers between the ages of 14-18; cannot sign any documents themselves, especially a Disclaimer and release of liability form, but the governor or guardian of these individuals can sign for them. (Please check Disclaimer and release of liability form for details).
1.3. Password: When you create an account with us, you will be asked to choose a password. You are responsible for keeping the password secure and for maintaining the confidentiality of any and all actions that take place while using your account. You agree to notify us immediately of any breach of security or unauthorized use of your account. We are not responsible for any loss that results from the unauthorized use of your username and password, with or without your knowledge.
1.4. Communications: After signing up for an account with us, you may receive periodic communications regarding the Black Out Services. You can manage the messages you receive, by changing the preferences in your account on the Website.
1.5. Booking Perquisite:
1.5.1. Before using Black Out services, every customer is required to fill out Disclaimer and release of liability form. Any customer who does not fill out the Disclaimer and release of liability form shall not be allowed to participate in the services provided by Black Out. You must be at Black Out premises 20 minutes before the scheduled booking time to sign the necessary documents and be briefed with our safety procedure.
1.5.2. A customer may not attend the activity areas, if the customer is a pregnant women, epilepsy patients, suffering from a heart disease or claustrophobic or whilst under the influence of alcohol, antihistamines, beta-blockers, narcotics, or tranquillizers. If you are taking any medication, or have any sickness or injury, you are requested to inform the authorized personnel at the time of signing the Disclaimer and release of liability form.
1.5.3 A customer between the age of 14 and 18 may only enter the games after his or her governor or guardian sign the Disclaimer and release of liability form, any customer under the age of 18 may not permitted to enter Black Out activities without fulfilling this perquisite.
1.6. Booking Holding And NO- Show:
1.6.1. If at least (2) two customers of a booking are present on the booking time, they shall be allowed to start the activity without the remaining customers who may be late for the booking. If none of the customers are present at Black Out premises within 15 minutes after the booking time, the right to cancel your booking and to allocate the services to other customers, is reserved to Black Out. In this case; re-scheduling may be permitted for you by us at our absolute discretion depending on the availability.
1.6.2. A Booking must be cancelled 24 hours before the booking time in order to avoid loss of rescheduling right. Any booking which is not cancelled prior to that time (24 hours from the booking confirmed time), won’t be rescheduled and shall not be refundedReschedules can be made through the Website or by calling the Black Out directly.
1.7. Booking Method: Booking may be done via the Website, by phone or at the premises (“walk in” ). Online booking or phone bookings shall be considered as confirmed when the amount due by the customer is fully paid.
1.8.1. We accept Website payments online by anyone who is 18 years or older through our third party online payment provider “NETWORK INTERNATIONAL “ when you purchasing our services you will be prompted to pay through our third party online payment provider. If you make a payment for our products or services on the Website, the details you are asked to submit will be provided directly to our third-party online payment provider via a secured connection. The cardholder must retain a copy of transaction records.
1.8.2. The customer hereby consents for the use of their personal credit cards, and for the storage of their credit card details and personal data by Black Out’s third-party online payment provider and waive all claims against Black Out regarding the transmission and storage of credit card details.
1.8.3. Black Out third-party online payment provider recognizes its responsibility to keep confidential and secure at all times any information which it receives in connection with any transaction. All transactions will be processed in a 3Ds environment only. Black Out third-party online payment provider is a certified payment processor licensed by the UAE authorities & monitored by the Central bank of UAE for operations within UAE.
1.8.5. We also accept payments at our premises for everyone who is 14 years or older using credit and debit cards or cash in AED.
1.9. Refunds: Refunds of any kind shall not be made after the booking have been confirmed.
1.10. Term, Account Termination and Suspension: These Terms shall remain in full force and effect while you use the Black Out Services or the Website. You may terminate your account at any time, for any reason, through the Website. We reserve the right to terminate access to the Website, or to terminate or suspend any Black Out Services or your account at any time if we determine that you are or have been in repeat violation of these Terms, or we determine that you have created risk or possible legal exposure to Black Out, or due to any unexpected technical issues or problems. We will endeavor to notify you by email or SMS or at the next time you attempt to access your account after any such deactivation, termination, or suspension. Even after account is terminated, these Terms will remain in effect.
1.11. Lockers and Personal Belongings:
1.11.1. For the safety of all of the customers, we forbid the usage of mobile phones inside our activities in addition to other items.
1.11.2. Black Out shall provide the customer lockers to store such items, subject to availability. Black Out takes no responsibility for the safekeeping of the customer personal belongings placed in the lockers or elsewhere in our premises. Lockers are available for use only whilst you are using the facilities and must be cleared by you after each visit. Any un-claimed properties will be kept at the reception for two weeks, after which we reserve the right to dispose of the items.
2.1. Content on the Website, including without limitation, video, audio, photographs, images, designs, illustrations, animations, logos, text, comments, data, information, executable files, workouts and workout data, interactive features, copyrights, trademarks, patents, applications, and any intellectual property, is owned by or licensed to Black Out Entertainment.
2.2. Content is protected by copyright and trademark laws, and is for your information and personal use only. You may download copies of posted materials for personal, non-commercial use only, so long as you neither change nor delete any author attribution, trademark, legend or copyright notice. When you download copyrighted material, you do not obtain any ownership rights to that material. You may not modify, copy, reproduce, publish, display, transmit, adapt, distribute, display, sell or in any way exploit any content for any purposes whatsoever without the prior written consent of Black Out. Our Website may link to, interact with or be available on third party services or products such as social media providers and third party devices. If you access such third-party services or products, be aware that different terms and privacy policies may apply to your usage of such services.
2.3. “Black Out” logo and other graphics, logos, scripts, and designs are trademarks and trade names of Black Out in the United Arab Emirates. Black Out’s trademarks and trade names may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Black Out.
2.4. We may take photographs or movie shots of the premises, events and other activities relating to Black Out. You may be included in some of these photographs, either individually or as a group. We reserve the right to use such photographs or movie shots for commercial use, press or promotional purposes.
Black Out Entertainment is domiciled in the United Arab Emirates. These Terms, any other legal notices published by Black Out on the Website, and any disputes or claims arising out or in connection with these Terms, shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes or claims will be conducted only on an individual basis and not in a class, consolidated or representative action. Both you and Black Out agree that the courts of the UAE shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms. You and Black Out agree that any cause of action arising out of or in connection with these Terms must commence within one year after the cause of action accrues, otherwise, such cause of action is prohibited. In the event of any litigation or binding arbitration arising from or related to these Terms, or the Black Out Services provided, the prevailing party shall be entitled to recover from the non-prevailing party all reasonable costs incurred including staff time, court costs, legal fees, and all other related expenses incurred in such litigation or binding arbitration.
If you have any questions regarding these Terms, the Website or the Black Out Services, please contact us at:
+971 58 600 00 41