Your privacy is important to us and we want you to be as comfortable as possible visiting the https://www.black-out.ae/ website (“Website”) and using our services. This privacy policy (“Privacy Policy”) explains (i) how we use your personal information, (ii) the type of personal information that we receive and collect when you use any of the features offered from time to time on our Website (iii) how we protect your personal information, and (iv) use of CCTV. This Privacy Policy applies to the Website and to the services offered by us.

We hope this will help you make an informed decision about sharing personal information with us. Please read this Privacy Policy before using the Website or before submitting any personal information. By using the Website, you are accepting the practices described in, and the terms of, this Privacy Policy. These practices may change, but any changes will be posted, and changes will only apply to activities and information on a "going forward" basis. You are encouraged to review the Privacy Policy whenever you visit the Website to make sure that you understand how any personal information you provide will be used.

1. COLLECTION, USE AND SHARING OF INFORMATION

We collect and process personally identifiable information about users of our website and our customers such as names, postal addresses, email addresses, telephone numbers, date of birth, gender, health conditions, etc., when voluntarily submitted by users of our Website. Users may, however, visit our Website anonymously and can always refrain from supplying personal information, although this may prevent them from engaging in certain activities on the Website including registering as customer. Additionally, in order for us to verify your identity, we may request from you valid proof of identification (such as passport, national ID card, employment card and/or driver’s license).

This personally identifiable information is used to (i) allow us to provide services to our customers in booking their required activity, (ii) personalize the user experience for our customers, (iii) improve our customer experience and the Website, (iv) adhere to our Terms and Conditions, and (v) run promotions or other marketing activities.

If you make a payment for services on the Website, the credit and debit card details you are asked to submit will be handled directly by our third party payment provider via a secured connection. Credit and debit card details will not be stored or recorded by Black Out.

We do not sell, share, rent or lease any of your personally identifiable information to third parties in the normal course of doing business, and we will not use this information for third-party marketing purposes. We may share generic aggregated information not linked to any personally identifiable information, in an anonymized form, regarding visitors and users on the Website with our business partners, trusted affiliates and advertisers.

We may also collect non-personally identifiable information about users when accessing our Website including browser type, mobile type, IP address, profile information, aggregate user data, and other technical information about a user’s means of connecting to our Website. This information is used to manage the Website, track usage and improve our services. This non-personally identifiable information may be shared with third parties to provide more relevant services and advertisements to our users. User IP addresses may be recorded for security and monitoring purposes. We may also record information about your usage, such as the time and frequency of your usage of the Website. If you are logged in, we may associate that information with your account. Our Website may use cookies and tracking technology to enhance a user’s experience. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.

Some of the advertisements you see on the Website are selected and delivered by third-parties, such as advertising networks, advertising agencies, advertisers, and audience segment providers. These third-parties may collect information about you and your online activities, either on the Website, or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this Privacy Policy.

We may collect feedback on our services, Website as well as information about you through surveys, feedback ratings and other comments. Such information will only be used to assess and improve our customer experience, the Website.

We may disclose your personal information to law enforcement agencies, government agencies or other third parties (i) where we are required by law, a court order or similar legal procedure, or by any governmental or regulatory body, (ii) where we are cooperating with a law enforcement investigation, (iii) to report suspected fraud or other illegal activity, or (iv) to investigate a possible violation of our Terms and Conditions.

We do not knowingly collect or solicit information from anyone under the age of 18, or knowingly allow such persons to register or become customer unless they have the permission of their parents or guardians. (For customers between the ages of 14 -18, parent or guardian permission may only be given at our workplace via the Disclaimer and release of liability form, this website may not be used for this process.) If you are under 18 years of age, do not attempt to register on our Website, or send any information about yourself to us, including your name, address, telephone number, or email address. No one under the age of 18 may provide any personal information to, or on, our Website.

Your personal information will only be collected if it is necessary and appropriate to do so. We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Website. Sensitive and private information exchanged between our Website, and users takes place over secured communication channels. We use industry-standard means to safeguard the confidentiality of your personal information, however, absolute security does not yet exist on the internet. We will not hold your information for longer than we need to and when we dispose of it, we will destroy paper and electronic copies in a secure way.

1. EMAIL AND TELEPHONE COMMUNICATION

Once you register as a customer, purchase a service, do a booking, or reschedule a booking we will send you a confirmation to your registered email address and mobile number. We may also use your email address or mobile number to send updates, newsletters or other news regarding Black Out. You may elect to unsubscribe from these type of emails or messages by following opt-out instructions contained in such emails or messages or by changing your notification settings in your account on the Website. You may contact us by email or telephone. Our email correspondence may be kept as a record of your contact with us, and to enable us to respond to any queries that you may have. We do not record telephone conversations or calls that you make to us.

CCTV

CCTV is installed at our premises, to monitor building security and assist in crime prevention and detection. We operate our CCTV in accordance with the guidance issued by the United Arab Emirates authorities. We collect this data as part of our role as a service provider to you, and to ensure the health and safety of our staff, customers and visitors. We will not hold images for longer than necessary and will dispose of them securely.

PHOTOGRAPHY AND RECORDINGS

We may take photographs or movie shots of the premise and other activities relating to Black Out. You may be included in some of these photographs, either individually or as a group. We reserve the right to use such photographs or movie shots for commercial use, press or promotional purposes unless you instruct us otherwise.

ACCESSING, REVIEWING AND UPDATING YOUR PERSONAL INFORMATION

You can access and review your personal information through your account on the Website. If your personal information changes in any way, or is incorrectly presented on the Website, you should immediately update or correct your personal information through the Website, or by contacting our customer support team.

CHANGES TO THIS PRIVACY POLICY

The Privacy Policy and Terms and Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, you are encouraged to frequently visit these sections in order to be updated about the changes. Modifications will be effective on the day they are posted on the Website.

CONTACTING US

If you have any questions regarding these Terms, the Website or the Black Out Services, please contact us at:

[email protected]

+971 58 600 00 41